How ordering factory-direct garden and DIY products works with us
Ordering garden and DIY products direct from the factory through GardeniQ takes six steps. You approve the offer and the samples, and we handle the rest: inspection, import, documents and delivery.
Garden retail runs on a calendar. Garden centres, DIY stores and chains buy their spring and summer ranges in January–March for delivery from March to May, but imported and own-brand programmes have to be ordered by October–November. If you are wondering how to import garden products and when to order garden products, the table below shows how far ahead to plan.
Six steps from enquiry to delivery
-
1
Enquiry
Send product links, photos, catalogue items or a spreadsheet with quantities, the country of delivery and the date you need the goods in store.
-
2
Offer
We check prices with manufacturers, or source new ones, and send a written offer with delivered prices, minimums, branding options, lead times and the documents available for each model. Bulky goods such as greenhouses, grills and furniture are always quoted delivered.
2 working days -
3
Samples
Samples are consolidated and sent to your address. For private label products you approve a branded pre-production sample, packaging and manual.
7–14 days -
4
Order and production
You confirm the order and pay the deposit. We check the factory before ordering, then follow production and keep you updated.
25–45 days -
5
Inspection
We inspect the goods before shipment: quantity, function, rating plates, CE and GPSR labels, manuals and cartons against the approved sample. You get a report with photos.
-
6
Shipping and delivery
Goods are consolidated, shipped by sea, rail or air, cleared through customs in Poland and delivered to your warehouse or in stages to your stores.
25–45 days
What we need from you
Company details
Company name, VAT number, delivery address and the countries where you sell.
Products, quantities and dates
What you want, how many and when it must be in store. Approximate figures are fine for a first offer.
Branding files
For private label: logo in vector format, brand colours and the languages for labels and manuals.
Typical timeline and order dates for spring
| Stage | Catalogue products | Private label and seasonal programme |
|---|---|---|
| Offer | 2 working days | 2 working days or more, depending on branding |
| Samples | 7–14 days | 7–14 days, plus time for branding and manuals |
| Production | 25–45 days | 25–45 days |
| Sea or rail transport | 25–45 days | 25–45 days |
| Total to your door | 8–12 weeks | 8–12 weeks, plus sample approval |
| Order for spring (March–May delivery) by | January–March, from catalogue items and fast lines | October–November |
| Factory holidays (late January–February) | Production stops for 3–5 weeks: confirm orders before it | Approve samples and pay deposits before it |
A working guide, not a guarantee. Garden lines sell from March to June, BBQ and furniture from April to August; tools, fasteners and storage sell all year. Bulky goods by sea take the longer end of the transit range. We confirm dates for your products in the offer.
Frequently asked questions
When should I order garden products for spring?
Place private label and imported seasonal programmes by October–November. Orders placed in January–March are served from catalogue items with short lead times, or scheduled for summer, autumn or the next season. Factory holidays in late January–February stop production for 3–5 weeks, so late orders cannot simply be speeded up.
How do I pay?
Usually a deposit of 30–50 % when you confirm the order and the balance before shipment. Deferred terms are possible for repeat clients. Terms are stated in each offer.
Can deliveries be staged across the season?
Yes. A spring programme can be split into several deliveries, for example first garden and watering lines in March and BBQ and furniture in April. We agree the split in the offer.
What if the goods are defective?
Defects found at inspection are fixed before shipping. If something is wrong on arrival, report it within 14 days with photos and we resolve it with a replacement, credit or refund.
Send us your product list
Links, photos, a planogram or a spreadsheet are enough. You get delivered prices, minimums, lead times and the documents available within 2 working days.
Request a quote
Send a product list, links or photos. We reply with prices delivered to your country, minimum quantities and lead times.
- Reply on working days, usually within a few hours
- Prices delivered to your door, customs and VAT included in the calculation
- Written offer within 2 working days